Stream Support Faqs
Yes, I am. For more information please contact me using any of the methods listed on this page.
If payment is required, the class you select will outline how much that is.
- DO HAVE FUN
Smile, relax, and get ready to have some fun!
- DO GET EVERYONE MOVING
Husbands, Wives, Parents, Uncles, Aunts, everyone! Especially the kids! Doing fitness classes together makes it more fun.
- DO TAG ME
I love to see all of you having fun too! So make sure to record yourselves dancing along and tag me so I can see you all.
- DO SHARE YOUR EXPERIENCE
Did you have a great time? Tell everyone! Post it, share it, mention it and make sure to tag me.
- DO NOT RECORD
Please do not record or re-transmit any class online.
Live Stream links become active 15 minutes before the class starts so I encourage you to go to the site a few minutes early so you can get all setup. If you need help or are not able to connect please feel free to contact me at using any of the methods listed on this page.
Connecting is easy and there is nothing to download or figure out because the stream opens in a browser window.
The Zoom application is required to join a Zoom class.
All you have to do is log in then click the appropriate "watch" button to enjoy the stream.
Once payment is processed you will be redirected to either the Live or On-Demand stream.
TURN YOUR DEVICE
If you are on a mobile device watch the stream in Landscape (Horizontal) mode and click the Full-Screen Control. You will get a much better and bigger picture.
A BIG SCREEN
I strongly recommend connecting your device to your TV if possible as you'd get better sound and a much bigger picture. I've put a link to my tutorial to help you learn how. If you need help doing this send me a message at least an hour before class start.
Since the stream experience depends on your connection the audio/video will adjust its quality to match your internet speed. So kick everyone off the internet! Ok, seriously I would but not if it will cause a war in your home. Basically, you will need all the bandwidth you can get, and the more the better. 4/5g is OK, WiFi is better, Ethernet is best.
Here's my tutorial on How to Connect a Device to your TV.
Unfortunately, to make your experience better, Dacast only allows us to stream out so I will not be able to see or hear you.
I can see and hear you if you connect via Zoom only if you allow it.
If your feed freezes or displays "Something went wrong during native playback" or "Sorry this media is offline" refresh the feed or browser and it should pop right back up. If it does not, close the browser window, wait about 30 seconds, and try again.
If you are unable to connect to the meeting via Zoom please double-check the meeting ID and/or password is correct. For best results, always connect to my Zoom classes via this website.
If you have no sound make sure both LIVE and the VOLUME ICONS are enabled and the appropriate volume is set.
Please ensure you have the latest version of Zoom by visiting www.zoom.us.
During the stream, the audio/video will adjust its quality automatically to match your internet speed. Basically, the more bandwidth you have the better your experience will be. 4/5g is OK, WiFi is better, Ethernet is best.